Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

MyFedLoan has prepared an FAQ considering some of the most common questions asked to them by the customer. Have a look at it once, you may get the solution on the spot. MyFedLoan always strives to serve the best possible service, which ensures a gift of mental peace to its valuable customers.


Is FedLoan Servicing legal?

Ans: Yes it is a completely legal company. No need to worry regarding this fact.

What exactly MyFedLoan is?

Ans: MyFedLoan is a non – profit organization that is operated and maintained by the Pennsylvania Higher Education Assistance Agency (PHEAA).

How can I use MyFedLoan?

Ans: FedLoan offers you with some of the great utilities.

Main of them are:

  • You can pay your student loan.
  • Choose your desired repayment plan.
  • You can enjoy your loan repayment going down by continuously tracking it.

Is it possible for me to change the loan due date?

Ans: Yes, you can change your loan due date.

You must follow the below steps to do so:

  • Make sure you are in active repayment.
  • Please pay your first loan repayment on time.
  • Make sure that you make a change of date request from 1st to 28th of a particular month.

How can I contact MyFedLoan customer service?

Ans: Dial 800-699-2908. Kindly, keep in mind that this number is available only from Monday to Friday from 8 a.m. to 9 p.m. EST.

I am a student and, I am still getting billed. Why so?

Ans: If you have changed the school, it is possible that your status is not yet updated on MyFedLoan.

In this case, make the payment if possible ( recommended) or else request a General Forbearance. You can do so by requesting under the “Trouble Paying” section. Once the status is updated in the system, you will not get billed.